Bilingual Case Manager, TRY Women’s Supportive Housing Program (Y Taggart Location)

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Position: Bilingual Case Manager, TRY Women’s Supportive Housing Program (Y Taggart Location)
Location: Taggart Family Y, 180 Argyle Ave, Ottawa
Type: Full-time, preferred start date July 11, 2022, with an hourly rate of $ 20.33 / $ 42,286 per year
Preferred start date: Monday, Jul 11, 2022
Closing date: Thursday, Jun 30, 2022


As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA-YWCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA-YWCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

  • Free Y membership.
  • Health and dental insurance for full-time, permanent employees
  • Up to 25 vacation days per year, including two float days and one birthday vacation for full-time, permanent staff
  • Access to an Employee Assistance Program
  • Long-term disability and life insurance for full-time, permanent employees.
  • Workplace pension plan available for full-time, permanent employees
  • Extended Maternity leave benefits to all our staff for up to 6 more months after the year of leave.

What do you offer?

The TRY Supportive Housing Program is a Women only Program. The TRY Housing Case Manager will work as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including short and long-term residents, supportive housing, Family  Shelter, Second Stage Housing for youth, counseling, and referral.

The successful candidate will demonstrate a personal commitment to and understanding of the Y’s mission, vision, and values.

Some of the tasks of this position include:

Direct Service

  • Provide general information to individuals and agencies regarding eligibility for housing in the Y’s Housing Services and specific information about the TRY Housing Program.
  • Schedules and conducts interviews with housing applicants and their support to assess eligibility and compatibility for the TRY housing Program
  • Develops and maintains individual goal plans with assigned TRY clients
  • Assist and support clients in achieving their goals
  • Provides case management, counseling support, crisis intervention, and referrals for clients
  • Provides life and social skills workshops
  • With the TRY Supportive Housing Team works collaboratively to provide Community Development programming facilitating the nurturing of a supportive living program
  • Annually the staff must complete the mandatory training for the Protecting  Children, Youth, and Vulnerable Persons, and submit the certificate of completion.
  • Work is frequently interrupt-driven and requires the ability to effectively multi-task

Administrative Duties

  • Provide excellent service to clients with a quality focus that meets or exceeds standards
  • Maintain standards for reporting and operating procedures
  • Report statistical data
  • Assist with the organization and coordination of special events
  • Assist in the mentoring of part-time staff and supervision of students
  • Enter service information into the database
  • Ensure client confidentiality and that all files and records are secure
  • Ensures accurate documentation of events/incidents and records in files, logs, or on appropriate forms and communicates information to team members and supervisor as required
  • Contributes to maintaining the filing system for the TRY Program
  • Builds and maintains strong partnerships with health (mental and physical) agencies to help residents maintain their housing and address health issues
  • Maintain the system(s) of collecting and recording detailed client statistics and prepares reports as required
  • Establishes and maintains a high level of occupancy in the program
  • Builds and maintains links to relevant agencies/services to promote referrals to the TRY Program. Make presentations about the program to referring agencies and collateral services.

Facility Care

  • Maintain the workplace to ensure a safe and clean working environment
  • Works with the Maintenance and Housekeeping departments to coordinate the maintenance of rooms and facilities to ensure acceptable standards
  • Encourage clients to keep common areas clean and tidy, as well as maintain their room to an acceptable level of Health and Safety


  • Demonstrate commitment to Y values of caring, respect, honesty, and responsibility within the work environment, when interacting with others, and within the community
  • Attend staff meetings and participate as a member of the broader Y (committees, activities, events)
  • Assist with Association philanthropy initiatives
  • Perform other duties as assigned
  • As per the Protecting Children, Youth, and Vulnerable Persons Policy, staff of the YMCA-YWCA will take allegations of abuse seriously.  
  • All staff members are familiar with their duty to report and the procedure for reporting suspected abuse or neglect of a child.

What qualifications and abilities are we looking for?

At YMCA-YWCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:


  • Related post-secondary degree, college diploma, or equivalent experience


  • Fluency in both Official Languages (French and English), oral and written 
  • Proficiency in other languages is an asset

Experience, Abilities & Skills

  • Knowledge and sensitivity in dealing with individuals with homelessness, addictions, and mental health
  • Excellent knowledge of community resources
  • Proven facilitation skills for workshops and information sessions
  • First Aid, CPR, and suicide intervention training
  • Proficient in MS Office Suite and a reasonable level of computer skills
  • Strong communication skills
  • Strong problem-solving and creative skills
  • Create a strong presence and provide a welcoming environment
  • Have a high degree of initiative and adaptability
  • Excellent client service skills and focus
  • Ability to work with clients with diverse backgrounds and needs

Additional Requirements:

  • Some flexibility in hours of work to meet program needs
  • Applicants must already have a valid permit to work in Canada.
  • Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required 
  • As a condition of employment, in accordance with the COVID-19 Vaccination Requirement Policy for Staff and Volunteers, you are required to provide proof that you are fully vaccinated against COVID-19 or have a valid exemption.
  • Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion.

Core Competencies:

  • COMMITMENT TO YMCA-YWCA VISION AND VALUES: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision strategic outcomes, and values of the YMCA-YWCA.
  • ORGANIZATIONAL AWARENESS AND UNDERSTANDING: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the National Capital Region YMCA-YWCA
  • PLANNING AND ORGANIZATION: Ability to work independently and as part of the team to meet program goals and provide high-quality service delivery.
  • PROBLEM-SOLVING: Ability to identify an issue, gather and process relevant information, determine possible solutions, select appropriate responses and implement and evaluate them.
  • COMMUNICATION AND INTERPERSONAL SKILLS: Ability to communicate accurately and effectively both orally and written to clients, coworkers, and collaterals. Ability to develop and maintain strong relationships inside and outside the organization.
  • TEAMWORK:  Participates actively in a team for program quality and effectiveness.
  • QUALITY FOCUS AND RESULTS ORIENTED: provide a high standard of service delivery consistent with contractual obligations

 About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, and persons who identify as 2SLGBTQ+.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.  Internal applicants can apply only after completing the probationary period of their current job unless approved by People and Culture.

Applications must be submitted to the YMCA-YWCA of the National Capital Region, and all cover letters should be addressed to Jane Philpott. Please send applications to Director, Supportive Housing Services, Jane Philpott (

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.

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