Second Stage Housing Support Worker

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Position: Second Stage Housing Support Worker
Location: Taggart Family Y, 180 Argyle Avenue, Ottawa
Type: Part-time Casual Various Shifts; $ 19.93 per hour
Preferred start date: Monday, Apr 26, 2021
Closing date: Sunday, Apr 18, 2021


As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide solutions. Serving more than 90,000 children, youth, and adults across our region annually, we are committed to promoting healthy living and fostering social responsibility within the community. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, and respect, which form the foundation of all Y programs and services.


Nature and Scope

The Second Stage Youth Support Worker will work as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including short and long-term residents, supportive housing, Family Shelter, Second Stage Housing for youth, counseling, and referral.  Second Stage Youth’s part-time team with the Team Supervisor, provide flexible coverage including evenings and weekends to deliver a safe, supportive, non-judgmental environment and facilitate a positive group living environment within the Youth Program

Direct Service

  • Provide general information to individuals and agencies regarding eligibility for housing in the Y’s Housing Services and specific information about the Second Stage Youth Housing Program.   
  • Schedules and conducts interviews with housing applicants and their supports to assess eligibility and compatibility for the Second Stage Program
  • Develops and maintains individual goal plans with assigned clients
  • Assist and support clients in achieving their goals
  • Provides case management, counseling support, crisis intervention, and referrals for clients
  • Provides life and social skills workshops
  • With the Second Stage, Youth Team works collaboratively to provide Community Development programming facilitating the nurturing of a supportive living program
  • Annually the staff must complete the mandatory training for the Protecting  Children, Youth, and Vulnerable Persons, and submit the certificate of completion.
  • Work is frequently interrupt-driven and requires the ability to effectively multi-task

Administrative Duties

  • Provide excellent service to clients with a quality focus that meets or exceeds standards
  • Maintain standards for reporting and operating procedures
  • Report statistical data
  • Assist with the organization and coordination of special events
  • Assists in the delivery of a comprehensive Life Skills Program
  • Assist in the mentoring of part-time staff and supervision of students
  • Enter service information into a database
  • Ensure client confidentiality and that all files and records are secure
  • Ensures accurate documentation of events/incidents and records in files, logs, or on appropriate forms and communicates information to team members and supervisor as required
  • Contributes to maintaining the filing system for the Second Stage Youth Program
  • Builds and maintains strong partnerships with health (mental and physical) agencies to help residents maintain their housing and address health issues
  • Maintain the system(s) of collecting and recording detailed client statistics and prepares reports as required
  • Assists in establishing and maintaining a high level of occupancy in the program
  • Builds and maintains links to relevant agencies/services to promote referrals to the Second Stage Youth Program. Make presentations about the program to referring agencies and collateral services.
  • Assist in the delivery of effective services and attainment of operating, licensing, and contractual standards

Facility Care

  • Maintain workplace to ensure a safe and clean working environment
  • Works with the Maintenance and Housekeeping departments to coordinate the maintenance of rooms and facilities to ensure acceptable standards
  • Encourage clients to keep common areas clean and tidy, as well as maintain their room to an acceptable level of Health and Safety

Qualifications and Skills

  • Fluency in both Official Languages (French and English), oral and written preferred (one of the part-time positions or the team Supervisor must be bilingual)
  • Related post-secondary degree, college diploma, or equivalent experience
  • Minimum 2 years experience in social services preferably  with youth
  • Knowledge and sensitivity in dealing with individuals with homelessness, addictions, and mental health
  • Minimum one-year experience in the housing field preferred
  • Knowledge of community resources relevant to youth
  • Current First Aid and CPR
  • Training in Suicide Intervention and Non-Violent Crisis Intervention an asset.
  • Proficiency with Microsoft Office Suite
  • Facilitation skills for workshops and information sessions preferred
  • Flexibility in hours of work to meet program needs



  • Strong communication skills
  • Strong problem solving and creative skills
  • Create a strong presence and provide a welcoming environment
  • Have a high degree of initiative and adaptability
  • Excellent client service skills and focus
  • Ability to work with clients with diverse backgrounds and needs
  • Must provide a Vulnerable Sector Police Record Check, not older than 6 months, as per Association policy
  • Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion.



Cover letter and resume must be submitted no later than the closing date to the YMCA-YWCA of the National Capital Region, Attn:  Judy Perley, hiring manager:


Please use the position title as the subject line in your application e-mail. 

All internal applicants must inform their supervisors of their intention to apply for the position.


The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.  Please advise in advance if you require any accommodation during the application or selection process.  We believe all people have the right to live free from discrimination or harassment of any kind.  Any information you send us will be handled respectfully and in complete confidence.


The YMCA-YWCA of the National Capital Region is committed to providing a safe environment for children.  Candidates will be thoroughly screened using background checks and a review process.


Thank you for your interest.  Only those selected for further consideration will be contacted.



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